Support
Customer solutions are about far more than simply providing the right product or infrastructure. The NetServices philosophy is to support our partners and customers through every step of the process.
From first contact, we strive to understand and support the business and technological issues behind our customers' service requirements. We take a consultative approach throughout the entire lifecycle of the solution from specification, project management and installation, to service management and ongoing support.
Solution Design
Combining customer needs with the relevant technologies, carriers and vendors requires specialist knowledge and experience. As such, we involve our technical consultants early in the specification process to ensure the exact requirements are captured effectively and the best fit solution - both technically and commercially - is developed.
Project Management
Implementation and roll-out is closely managed by an experienced Project Manager to make certain we deliver the solution on-time, to budget and as specified. Our Project Managers have a high level of technical knowledge as well as being certified PRINCE2 practitioners and strive to keep customers constantly informed with full project documentation and detailed communication plans.
Support and Customer Service
To ensure the ongoing performance of the solutions following installation, we offer a dedicated service management team to provide service support and assistance when required. Service Management is an integral part of this process. Guided by ITIL best practice, strict SLAs and a commitment to continuous service improvement, the Service Desk serves as a single point of contact for resellers and customers to raise requests and ensures issues raised are dealt with swiftly and efficiently.